
For Chris, music has always been more than a hobby – it’s a passion and part of his identity. With a background in hi-fi and a deep love for sound, he spent countless hours enjoying the richness of live performances and recorded music. But gradually, something began to change.
When music started to fade
Over the course of three years, Chris noticed that the sound he loved no longer felt the same. His hi-fi system seemed dull, the clarity of instruments was missing, and live performances lacked the vibrancy he remembered.
“I’ve got a background in music. I love music and hi-fi. I think this is one of the reasons I didn’t do anything about it,” Chris admits. “I felt it would be detrimental to my enjoyment of listening to music.”
The fear of losing the joy of music stopped him from seeking help – but it also meant he was missing out on more than just melodies. Everyday conversations at work and home became harder to follow, leaving him frustrated.
Finding the courage to act
Eventually, Chris realised he could no longer ignore the impact hearing loss was having on both his music and his daily life. After researching online, he discovered Harley Street Hearing through the HearingTracker YouTube channel and was impressed by the professional, approachable advice of audiologist Matthew Allsop.
He booked a consultation, where a thorough hearing test confirmed significant high-frequency hearing loss. Importantly, there was no pressure to make a decision – Chris felt supported and understood throughout.
Hearing music in full colour again
At his follow-up appointment, Chris was fitted with trial hearing aids. What happened next took him by surprise.
Over six weeks – at work, at home, and even on holiday in Italy – the difference was extraordinary. Conversations were clearer, meetings became manageable again, and most importantly, music came back to life.
“Music sounded vibrant and full again,” Chris says. “Whenever I took the hearing aids out, I realised just how much I’d been missing.”
A shared understanding
Chris credits much of his positive experience to his audiologist, Fiona Butterworth, who also has a background in music. She immediately understood his concerns about sound quality and tailored the hearing aids to ensure his enjoyment of music was protected.
“She was very thorough, explained everything very well, and gave me lots of options,” Chris recalls. “Her professionalism and follow-up care gave me complete confidence.”
The right solution
Chris ultimately chose Phonak Audéo Infinio Sphere hearing aids, which are discreet, comfortable, and easily customised through the app. They’ve transformed his daily life – but for him, the biggest success is being able to enjoy music the way he always has.
“Life feels much richer now,” he reflects. “Whether I’m listening to my hi-fi, going to a concert, or just enjoying conversations, I finally feel like I’m back in the moment.”
Chris’ advice to others
For anyone hesitating to seek help because of a love of music, Chris has a clear message:
“Don’t delay because there’s no point. If you suspect you’ve got hearing loss, then you probably have. It’s worth finding out the severity. Don’t be scared about what people are going to think, because it’s really not as bad as it is in your own head.”
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